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Privacy Policy

Last updated: July 2026

Vellor Bespoke ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our bespoke tailoring services.

Information We Collect

We collect information that you provide directly to us when you submit a quote request, make an enquiry, or use our services. This may include:

  • Full name
  • Email address
  • Messaging contact (WhatsApp / phone number)
  • Country / region and delivery address
  • Suit preferences (type, fabric, style, occasion)
  • Measurement notes
  • Estimated budget and expected timeline
  • Order request details and messages

How We Use Your Information

We use the information we collect solely for the purpose of providing our bespoke tailoring services, including:

  • To respond to inquiries
  • To prepare quotes
  • To communicate order details
  • To arrange payment instructions (including PayPal invoices)
  • To support delivery and after-sales service
  • Keeping your measurements on file for future orders (with your consent)
  • Improving our products and services

We do not use your personal information for unsolicited marketing. We will only contact you regarding your request or service.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only with trusted service providers who assist us in operating our business — such as payment processors (e.g. PayPal), courier services, and form delivery services (e.g. Web3Forms) — and only to the extent necessary to fulfil your order.

Data Retention

We retain your personal information for as long as necessary to provide our services and to comply with legal obligations. Your measurements and order history may be kept on file to facilitate future orders, unless you request deletion.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of having your measurements retained for future orders

To exercise any of these rights, please contact us at hello@vellorbespoke.com.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies

Our website does not use tracking cookies for advertising. We do not collect analytics that identify individual users. Any form submissions are processed through trusted third-party services.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at hello@vellorbespoke.com.

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